Sakla Privacy Policy
This policy explains what personal data Sakla collects from players in the Philippines, how we use it, and the rights you have over your information.
Last updated: June 2025
1. What Data We Collect
When you register and use the Sakla platform, we collect several categories of personal information in order to operate your account and provide our services:
- Account information: Your name, date of birth, email address, username, and the password you create during registration. This information is required to open and maintain your account.
- Identity and payment details: Where verification is required, we may request government-issued identification. Payment-related information such as your preferred local payment method and transaction references are recorded. All transactions on Sakla are processed in Philippine Peso (₱ / PHP).
- Device and browser data: When you access Sakla, we automatically collect technical information including your IP address, device type, browser version, operating system, and screen resolution. This data helps us optimise the platform for mobile users across the Philippines.
- Usage data: Pages visited, game sessions, deposit and withdrawal history, bet records, session timestamps, and navigation patterns within the platform.
- Cookies and similar technologies: We use cookies and local storage to maintain your session, remember preferences, and support platform functionality. See Section 3 for details.
We collect only the data that is reasonably necessary to deliver our services and comply with applicable obligations. We do not collect sensitive personal information beyond what is described above.
2. How We Use Your Data
Sakla uses the information we collect for the following purposes:
- To create, verify, and manage your player account.
- To process deposits and withdrawals in Philippine Peso through local payment channels.
- To deliver the gaming services you access — including sportsbook, live casino, slot games, and fish shooting games.
- To detect and prevent fraudulent activity, unauthorised account access, and money laundering.
- To comply with legal and regulatory obligations applicable to the Philippines.
- To respond to your support queries and provide customer service.
- To improve platform performance and user experience based on aggregated usage patterns.
- To send transactional communications related to your account, such as deposit confirmations or security alerts. We do not send unsolicited promotional messages without your consent.
We do not use your personal data to make automated decisions that significantly affect you without human oversight, except where required for fraud prevention or account security.
3. Cookies and Tracking Technologies
The Sakla platform uses cookies and similar browser-based storage mechanisms to support essential functions. These include session cookies that keep you logged in during a visit, preference cookies that remember your settings, and analytics cookies that help us understand how the platform is used in aggregate.
We do not use third-party advertising cookies or cross-site tracking for ad targeting purposes. Analytics data we collect is used internally to improve performance and stability.
Most browsers allow you to control or delete cookies through your settings. If you disable essential cookies, some parts of the platform — including login and account access — may not function correctly. For most Philippine players using mobile browsers, cookies are enabled by default and required for normal platform use.
4. Data Storage, Security, and Third Parties
Sakla stores player data on servers with appropriate access controls and security measures in place. We apply standard practices to protect personal information from unauthorised access, disclosure, alteration, or destruction. Your account password is stored in a hashed format and is never accessible in plain text.
We do not sell your personal data to third parties. We may share limited data with the following categories of service providers where necessary to operate the platform:
- Payment processors: Local Philippine payment providers that handle your deposit and withdrawal transactions. These providers receive only the information necessary to process your transaction.
- Identity verification services: Where account verification is required, a verified identity provider may process your submitted documents. These services are bound by confidentiality obligations.
- Platform infrastructure providers: Hosting and technical service providers who support platform operations. These providers do not use your data for their own purposes.
Any third party that processes data on behalf of Sakla is required to handle it in accordance with this Privacy Policy and applicable data protection standards. We do not share your data with third parties for their own marketing purposes.
5. Your Rights, Minor Protection, and Policy Updates
As a Sakla account holder and a user based in the Philippines, you have the following rights with respect to your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: If any information in your account is inaccurate or out of date, you can request that it be corrected.
- Deletion: You may request that we delete your personal data, subject to any legal obligations we have to retain certain records (for example, transaction history for regulatory compliance).
- Restriction: You may request that we limit how we process your data in certain circumstances.
- Objection: You may object to certain uses of your data where we rely on legitimate interests as our legal basis.
To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and without charge for standard requests.
Protection of minors: Sakla does not knowingly collect personal data from individuals under 18 years of age. We require all users to confirm they meet the minimum age requirement during registration. If we become aware that a minor has created an account, we will suspend it and delete the associated personal data promptly.
Policy updates: This Privacy Policy may be revised from time to time to reflect changes in how we operate or to comply with updated requirements. When material changes are made, we will notify users through the platform. The date at the top of this page reflects the most recent revision. Continued use of Sakla after a policy update constitutes your acceptance of the revised terms.
For any privacy-related questions not covered here, refer to our FAQ section or contact us directly at [email protected].
Questions About Your Data or Account?
Visit the FAQ for common account and privacy queries, or get in touch with our support team at [email protected]. New to Sakla? Create your account to get started.